• Experiences must be booked in advance and are subject to availability.

• Full payment is required before the start of any Family Experience (Calm Home Days, Adventure Days, English Immersion Weekends).

• For Tailored Family Getaways, a 50% non-refundable deposit is required to secure the booking. The remaining balance must be paid 7 days before the experience begins.

• Accepted payment methods: Stripe, PayPal, Revolut Business, or bank transfer

• All Family Experiences are in-person only (Madrid area and beyond).

• These are family coaching and connection experiences, not childcare services. Parents are expected to be present and engaged throughout the experience.

• Our role is to facilitate connection and guide activities, not to act as babysitters or primary caregivers.

• Consultant travel within Madrid city and surrounding areas is included in the package price.

• For experiences outside Madrid, additional travel, accommodation, and meal expenses for the consultant will be agreed upon in advance and covered by the family.

• Families are responsible for their own travel, accommodation, and meals during Tailored Getaways and Immersion Weekends.

• Day Experiences (Calm Home / Adventure Days): Require a minimum of 48 hours’ notice to reschedule.

• English Immersion Weekends: Require 5 days’ notice to reschedule.

• Tailored Family Getaways: Require 7 days’ notice to reschedule. Deposits remain non-refundable but may be transferred to a new date within 6 months.

• Late cancellations (less than required notice) or non-attendance will result in the session being charged in full.

• Family Experiences are non-refundable once booked.

• If the consultant cancels due to illness or unforeseen circumstances, families will be offered a rescheduled date or a full refund.

• Refunds are not given for unused time during a booked experience.

• Parents remain responsible for the safety and supervision of their children throughout the experience.

• Consultants will provide safe, age-appropriate activities but cannot be held liable for accidents, injuries, or incidents that occur during the experience.

• Families are expected to provide a safe and suitable environment for home-based experiences (e.g., Calm Home Days).

• These experiences are designed collaboratively with a trusted travel consultant and the family.

• The base price covers consultant fees, itinerary design, planning, and in-person guidance.

• Families are responsible for all accommodation, transport, meals, and activity costs (beyond what is included in the consultant’s role).

• Any changes to itineraries must be requested at least 7 days in advance and may affect pricing.

• All family information shared is strictly confidential.

• Photos or recordings will never be taken or shared without explicit prior consent.

• All experiences are conducted with full discretion and respect for the family’s privacy.

• Families booking multi-day experiences (e.g., English Immersion Weekend, Tailored Getaways) will receive follow-up notes and guidance.

• Additional WhatsApp/email support can be arranged by agreement but is not automatically included outside the package scope.

By booking a Family Experience, the client confirms that they have read, understood, and agree to these Terms & Conditions.